Delivery Charges: A flat rate of Rs. 200 applies to all orders.
Order Processing Time: Orders placed during business hours are processed within one working day. Orders received on weekends or public holidays will be handled on the next business day.
Product Availability: If an item in your order is unavailable, our team will notify you promptly and provide an alternative solution if possible.
Delivery Timeline: Standard delivery time is 3-5 working days, depending on your location.
Returns for Opened Products: For hygiene and quality reasons, we do not accept returns of opened or used items.
Customer Support: For shipping-related queries, contact us at 03008923233 or email us at neverfadepk@gmail.com.
Order Changes or Cancellations: Neverfade reserves the right to modify or cancel orders at its discretion. Customers may also request changes or cancellations before their order is processed but has to be on the day of order.
Exchanges Policy: Exchanges for online purchases are only handled through our e-commerce platform. We do not offer in-store exchanges for items purchased online.
Promotional Gift Policy: Complimentary gifts or promotional items are limited to one redemption per address per campaign.
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